WASHROOM HUB DELIVERY & RETURNS POLICY
DELIVERY
Delivery is FREE of charge to the UK / £7.95 to Ireland / £19.99 to France and Germany
How quickly will my order arrive?
Our aim is to dispatch all items ordered before 2pm on the same day.
UK - All orders are sent using a tracked 24h delivery service as standard. Please note that some items take 2-3 working days to arrive - please check individual listings to see if applicable. For Northern Ireland, Islands and Scottish Highlands, please allow up to 3-4 working days to receive your item.
Ireland - All orders are sent using an Express European service. You should receive your item from 2-7 working days after dispatch.
France & Germany - All orders are sent using an Express European service. You should receive your item from 3-10 working days after dispatch.
We'll send you an email with tracking details as soon as your order has been dispatched.
While we always try our best to dispatch every order following the above timelines, during extremely busy periods dispatch times may increase by up to one day. We will keep you updated on the status of your order via email.
Delivery notifications
We will email you when your order is dispatched by us and our courier will email you on the day of delivery with a 1-hour delivery slot.
If you provide a mobile number when you checkout, our courier will also send an SMS message on the day of delivery with a 1-hour delivery slot.
Order tracking
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive another email when your order has been dispatched.
In your dispatch confirmation email we will include any relevant tracking numbers, allowing you to track your parcel on the courier's website
If you provide a mobile number when you checkout, the courier will send an SMS message on the day of delivery with a 1-hour delivery slot.
Manage your delivery
We have teamed up with the best UK couriers to provide our customers with the best delivery service possible which is both fast and flexible.
If we miss you on the first delivery attempt, we will try again the next working day. Alternatively, you can visit the courier's website and easily re-arrange your delivery to something which suits you better. You can choose from the following options for your convenience:
- Collect from depot
- Leave in a safe place
- Leave with a neighbour
- Request a different delivery day
Local pickup
If you live locally you might want to pick your item up directly from us. If you wish to do this please call us in advance. You can find our contact details here.
If you have any questions please contact us or email [email protected]
RETURNS
Washroom Hub offer a "no-quibble" returns policy. You may return an un-wanted item within 30 days of receipt for a full refund, inclusive of postage paid. The item must be unused, in perfect condition and in it’s original packaging. Please contact us at [email protected] so we can authorise your return and send you a returns form to enclose in with your parcel. Please note all arrangements and cost to return unwanted items is to be arranged by yourself and we will not be held responsible for any returns that are lost or damaged in transit. We would always recommend you use a tracked/signed carrier service.
In the unlikely event that your item is faulty, received in error or not as described, you must Contact Us within 14 days of receipt so that we can put it right.
Please include a completed copy of our returns form with a reason for return to help us process your return as efficiently as possible. Please enclose the form with the product and package up securely in the original packaging if possible. We will provide an exchange or refund as required. Items should be returned in their original packaging within 30 days. We cannot assume responsibility for returned items that are lost in the post so we recommend that you use a service that provides a certificate of postage and a tracking number. Your statutory rights are not affected. If you have any other queries please call us on 0800 023 4937 or email us at [email protected] and quote your order number.
Please return all goods to:
Washroom Hub Returns
Unit 3, Woodlands Business Park
Burlescombe, Devon
EX16 7LL
Damaged items you wish to keep: the maximum partial refund that will be offered on any items that are received damaged and you wish to keep, will not exceed 25% of the total value of the goods.